Key features

Early warning system

  • Receive your new at-risk accounts and your upsell opportunities each week thanks to our Slackbot or by email
  • Prioritize your accounts and create your weekly to-do list
  • Create your tasks from your Slackbot directly in your CRM

Monitor your CS performance with Nalia

  • Measure the impact of your post-alert actions
  • Understand which actions works on your at-risk accounts
  • Track the performance of your CS team

Nalia's Dashboard

  • See at a glance which companies or customers are at risk or an upsell opportunity
  • Check all the signals that trigger the alerts
  • Analyze the impact of your post-alerts actions